treating our customers fairly

At Bollington Money, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority initiative ‘Treating Customers Fairly’

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

how you can help us

To help us give you the most appropriate advice, we will ask you to:

Tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford

Let us know about changes that might affect your ability to repay a mortgage

Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand

Tell us if you think there are ways we can improve our service

Thank you for choosing Bollington Money

our commitment to you

what we will do:

Provide you with clear information about the products and service we offer, including fees and charges

Ascertain your individual needs, preferences and circumstances before recommending a mortgage

Only recommend a mortgage that we consider suitable for you and that you can afford – and always the most suitable from the available options

Not recommend a mortgage if we can’t find one we consider suitable

Encourage you to ask if there’s something you don’t understand

Give you access to a formal complaints procedure should you become unhappy with our service