contact us

location details

First Floor,
St Georges Chambers,
St Georges Place,
Macclesfield,
Cheshire SK11 8BT,

Telephone: 0800 652 5656
Email: info@bollingtonmoney.com

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bollington money recieves calls from all over the country. This facility is available only at our opening times.

complaint handling procedure

It is the intention of Bollington Money to ensure that any expression of dissatisfaction, from or on behalf of a complainant, whether oral or written and whether justified or not, is handled fairly, effectively and promptly and resolved at the earliest opportunity. This statement of intent is consistent with the consumer protection regulatory objective of the Financial Services Authority.

Our complaint handling procedure is designed to provide:

receiving complaints by either letter, telephone, e-mail or face to face

responding to complaints

The appropriate investigation of complaints

notifying complainants of their right to go to the Financial Ombudsman Service or The Law Society where relevant

more below

complaint handling procedure cont.

Our complaint handling procedure will also make provision for:

complaints to be investigated by an employee of sufficient competence who, where appropriate, was not directly involved in the matter which is the subject of the complaint.

the person responding to the complaint will have the authority to settle complaints or have ready access to someone who has the necessary authority.

the person responding to the complaint will adequately address the subject matter of the complaint and, where a complaint is upheld, offer appropriate redress.

notifying complainants of their right to go to the Financial Ombudsman Service or The Law Society where relevant.

Bollington Money want to ensure that any dissatisfaction or complainant, whether oral or written and whether justified or not, is handled fairly, effectively, promptly and resolved at the earliest opportunity. Your complaints should be addressed to:

complaint address

Complaints should be addressed as follows:

Complaints Manager
Bollington Money
St Georges Chambers
St Georges Place
Macclesfield
Cheshire SK11 8BT

Telephone: 01625 667 102
Facsimile: 01625 869 033

Email: customer-services@bollingtonmoney.com